terms & conditions

Shop orders are typically processed in 3-5 business days.

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Custom printed orders and commission orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range.  

 

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue. 

 

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hours of the order being placed or by the following business day if the order was placed over the weekend. 

 

Any custom fees, taxes, tariffs, duties, etc. are buyer's responsibility. We do not take responsibility for damaged or missing parcels. 

 

When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments. We do NOT accept exchanges.  

 

All returns are handled on a case by case basis. Refunds exclude shipping fees and buyers are responsible for return shipping fees. Returns must be received within 30 days. 

 

When the product has been delivered more than 7 days from date of receipt and when the original product and goods with the product has been damaged, or shows signs of use, product returns is not possible.